Hi there, we'll take this one step at a time!
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If you struggle with a blank canvas, use this boilerplate to start. Remember, this is a flexible resource—tweak it as needed. Some sections might not apply to your product and you might come up with great ideas not listed here, don't let be restricted.
This is not the only format, we would love to see you scope out a great format for your product!
​
Go wild and dive deep—we love well-researched documents that cover all bases with depth and understanding.
Refer to the project brief and the additional resources before you begin this project!
(Go through them at least 3 times or till the time you don’t have a mind map in your brain)
It's time to kickstart the project by taking a crack at building your Elevator pitch.
(Think of this as an introduction to your product- make it remarkable!)
​
LeadSquared is a modern enrollment and engagement platform built specifically for education institutions that operate at high velocity — from career schools to private universities.
Unlike generic CRMs, LeadSquared offers faster speed-to-lead, tailored automation, and real-time enrollment insights that help admissions teams capture every inquiry, respond instantly, and convert more students. With vertical-specific workflows, seamless integrations, and measurable ROI, LeadSquared removes the manual burden from your admissions process — so your team can focus on building meaningful student relationships and filling more seats.
(We'll be doing the ICP mapping just for US Geography and the Education segment, which is relevant to my work. LeadSquared is an enterprise software present in different geographies and industries, but in US it is a early-growth company)
We have multiple users of a product and not all of them can be our ICP for whom we make our strategies, we need to prioritize.
(use an ICP prioritization table)
| Criteria | ICP 1: Career School Admissions Director (Top Priority) | ICP 2: Private Non-Profit University VP of Enrollment (High Priority) | ICP 3: Community College Director of Admissions (Medium Priority) | ICP 4: Public University CIO / AVP Enrollment (Low Priority) |
|---|---|---|---|---|
Name | Alex | Emily | Carlos | Lisa |
Title | Director/VP of Admissions | VP of Enrollment or Admissions Ops Lead | Director of Admissions or Enrollment Manager | AVP of Enrollment or CIO |
Age | 35–45 | 40–55 | 45–60 | 50–60 |
Location | Texas, Florida, Arizona, Midwest | Northeast, Southeast, Midwest | California, Illinois, Georgia | Large state institutions (e.g., SUNY, Cal State, UT system) |
Salary Range | $100K–$150K | $120K–$180K | $90K–$140K | $140K–$200K |
Experience Level | 10+ years in admissions/sales | 15+ years in higher ed management | 10–20 years, government or public education background | 15–25 years, often from IT or administrative side |
Primary Goals | - Fill more seats fast - Reduce lead leakage | - Increase conversion & retention - Unify siloed teams | - Boost yield with minimal budget - Simplify workflows | - Drive multi-campus alignment - Centralize student systems |
Pain Points | - Manual lead follow-ups - Ghosting/no-shows | - Complex SIS/CRM stack - Lack of real-time visibility | - Resource constraints - Fragmented tools | - Bureaucratic IT change - High scrutiny on data privacy |
Buying Motivation | - Wants quick wins - Values automation with low effort | - Strategic impact - Wants system that aligns with retention goals | - Practical improvements, wants easy-to-use solution | - Long-term compliance & integration fit |
Buying Concerns | - Budget approval from execs | - Integration with SIS (e.g. Banner) | - Cost, IT support burden | - Requires RFP - High vendor scrutiny |
Tech Comfort | Low–Moderate (prefers no-code tools) | Moderate (relies on IT + power users) | Low (manual-first team) | High (complex IT architecture) |
Preferred Channels | - LinkedIn Ads - Webinars - Direct demo from SDR | - Peer referrals - Analyst content - Case studies | - Word of mouth - Local events | - RFP portals - CIO roundtables - Association reports |
Sales Cycle Length | 1–3 months | 3–6 months | 6–9 months | 12+ months |
Ideal Messaging Hook | “Never miss another inquiry” | “From inquiry to orientation — automate the journey” | “Simplify your team’s workflow, not expand it” | “Built to integrate. Proven to scale.” |
Demo Behavior | Will book if value is clear fast | Wants proof, often books after content review | Needs strong use-case alignment and peer examples | Requires security docs, technical overview, often 2+ meetings |
Churn Risk | Low | Medium | Medium | High |
LTV Potential | Medium–High ($100–150K) | High ($150–250K) | Medium ($75–100K) | High ($200–300K) |
Strategic Fit for LSQ | Core ICP: strong product fit, fast sales | High-priority expansion: valuable logos | Emerging opportunity: good volume, needs packaged GTM | Long-term target: slow cycle, high effort |
Priority | ICP Segment | Notes |
|---|---|---|
Top | Career Schools | Short cycle, urgent pain, perfect product fit |
High | Private Non-Profits | High LTV, slightly slower process, strong expansion vector |
Medium | Community Colleges | Price sensitive, strong use case, needs packaging & positioning tweak |
Low | Public Universities | Long cycles, low urgency, high effort — future-fit segment only |
Criteria | Career Schools | Private Non-Profits | Community Colleges | Public Universities |
|---|---|---|---|---|
Product Fit | 10 | 9 | 6 | 4 |
Urgency of Need | 10 | 8 | 6 | 3 |
Ease of Acquisition | 9 | 7 | 5 | 3 |
IT Dependency | 9 | 6 | 4 | 2 |
LTV Potential | 8 | 10 | 6 | 10 |
Sales Cycle Length (Inverse) | 9 | 7 | 5 | 2 |
Strategic Value | 10 | 9 | 7 | 5 |
Scoring Total (out of 70) | 65 | 56 | 39 | 29 |
Buyer Decision Matrix – LeadSquared ICPs
This matrix maps out who initiates, influences, blocks, and approves the purchase decision for each ICP.
| ICP Persona | Buyer (Owns the Problem) | Influencer(s) | Blocker(s) | Decision Maker |
|---|---|---|---|---|
Career School Admissions | Director/VP of Admissions | Admissions Reps, Marketing Manager | Campus President (budget), IT consultant | VP/Director or Campus President |
Private Non-Profit VP | VP of Enrollment / Admissions Ops | Registrar, CRM Admin, IT Manager | CIO, Finance, Procurement | Provost or President (shared approval) |
Community College Director | Director of Admissions | Enrollment Team, Retention Manager | IT team, Finance Dept. | Board/VP of Student Services |
Public University CIO/AVP | CIO or AVP Enrollment | Project Manager, Institutional Research, Legal | Procurement, Security, Budget Oversight Board | CIO + Executive Cabinet + RFP Committee |
(Before you begin, you need to know what your product is, what are its features, what is the problem being solved by your product?)​
Convert interest while it's hot. FloStack routes and responds to every inquiry in real time — even off-hours — turning website visitors into booked appointments instantly.
Unlike one-size-fits-all CRMs, LeadSquared includes ready-to-use automation for:
Empower your team to configure workflows, notifications, and dashboards — no IT dependency, no dev backlog.
Real-time dashboards give enrollment leaders insight into funnel performance, counselor productivity, and drop-off patterns — helping optimize decision-making.
Plug-and-play integrations with SIS platforms (Ellucian, Populi), CommonApp, LMSs, and marketing tools ensure LeadSquared fits into your existing tech stack.
(Let's begin by doing a basic competitor analysis in a tabular format considering all the parameters for your product and its competitors)
(Then let's try to understand the market at a macro level and evaluate the trends and tailwinds/headwinds.)
Now it’s time for some math, calculate the size of your market.
TAM = Total no. of potential customers x Average Revenue Per Customer (ARPU)
SAM = TAM x Target Market Segment (percentage of the total market)
SOM = SAM x Market Penetration/Share
Step 1: Total Addressable Market (TAM)
Definition: Total U.S. institutions LeadSquared could serve if no constraints existed.
Segment | Institution Count |
|---|---|
Career Schools (For-Profit) | 2,000 |
Private Non-Profit Universities | 1,700 |
Community Colleges (Public 2-Year) | 900 |
Public Universities (4-Year) | 1,600 |
Total | 6,200 |
ARPU = $50,000
TAM = 6,200 Ă— $50,000 = $310,000,000
TAM = $310 Million
Definition: Institutions that are a fit for GTM today.
Exclude public universities and community colleges.
Segment | Institution Count |
|---|---|
Career Schools | 2,000 |
Private Non-Profit Universities | 1,700 |
Total | 3,700 |
SAM = 3,700 Ă— $50,000 = $185,000,000
SAM = $185 Million
Definition: Estimated near- to mid-term market share.
SOM = $185M Ă— 15% = $27,750,000
SOM = $27.75 Million
(keep in mind the stage of your company before choosing your channels for acquisition.)
​
Channel Name | Cost | Effort | Flexibility | Speed | Scale |
|---|---|---|---|---|---|
Organic (SEO, Blogs, Webinars) | Low | Moderate | High | High | Moderate |
Partner | Medium | High | Moderate | Moderate | High |
Paid Channels – LinkedIn, Google Ads | High | Moderate | High | Low–Moderate | High |
Paid Channels – Sponsorships/Events | High | High | Moderate | Moderate | High |
SDR Function | Medium | High | High | Low | Moderate–High |
(Understand the existing organic channel strategy for your product and highlight the success and failure thereon.
Provide your suggestions and devise new strategies.)
Step 1 → Conduct keyword research on Google, Amazon, Youtube, Quora etc.
Step 2 → Collate all your insights from all your searches.
Organic Strategy
Strengths: Technical SEO, branded traffic
Weaknesses: Weak presence in U.S. education queries, no funnel-aligned keyword strategy
Opportunities: Own the niche around “CRM for enrollment” and “admissions automation” with U.S.-specific content
Next Moves: Keyword-led content calendar, optimize existing assets, build education SEO hubs
| Keyword | Intent | Search Volume | Opportunity |
|---|---|---|---|
“CRM for higher education” | MOFU | High | Strong |
“automate student follow-up emails” | MOFU | Moderate | Moderate |
“admissions management software” | BOFU | Moderate | Strong |
“college enrollment automation tools” | MOFU | Low–Moderate | Niche |
“best CRM for universities USA” | BOFU | Low | High Intent |
(Keep it simple and get the basics right)
​
Step 1 → Nail down your content creator, content distributor and your channel of distribution
Step 2 → Decide which type of loop you want to build out.
Step 3 → Create a simple flow diagram to represent the content loop.
| Role | Details |
|---|---|
Content Creator | Internal marketing team, supported by education SMEs and sales enablement |
Content Distributor | Demand Gen Manager, Partner Marketing, and SDRs (via outbound follow-ups) |
Primary Channels | - Webinars (live + on-demand) - LinkedIn (personal + company pages) - Monthly Education Newsletter - Inbound Blog (SEO-driven) - Email drips (for webinar registrants, blog readers, demo watchers) |
Goal: Increase webinar attendance and list size with repurposed micro-content
This creates a compounding audience across email and LinkedIn.
Goal: Drive social proof → inbound demos from similar institutions
The flywheel is powered by social proof and peer benchmarking.
Goal: Use newsletter content to reinforce search authority and capture subscribers
This loop boosts organic traffic and re-engages cold leads.
Goal: Catch demo drop-offs and nurture via social drip
Ideal for rescuing lost leads and scaling retargeting smartly.
(Understand what is already being done, what is working out well and what needs to be stopped)
Step 1 → Define the CAC: LTV ratio. If your product has a healthy CAC:LTV ratio, proceed with paid ads.
Step 2 → Choose an ICP
Step 3 → Select advertising channels
Step 4 → Write a Marketing Pitch
Step 5 → Customize your message for different customer segments to ensure relevance
Step 6 → Design at least two ad creatives (e.g., images, sketches, videos, text ads) that reflect your marketing pitch.
Step 1: CAC:LTV Ratio
CAC:LTV = 50:1 or better → Very healthy, proceed with paid ads confidently. (Caveat: The universe being small and highly competitive there is only so many leads that can come in through ads)
ICP | Career School Director of Admissions |
|---|---|
Title | Director/VP of Admissions, Campus Director |
Goals | Fill more seats, reduce no-shows, improve follow-ups |
Pain Points | Ghosted applicants, lead leakage, manual process overload |
Channels | LinkedIn, Email, Google Search, Facebook (retargeting) |
Persona Insight | Feels pressure to hit enrollment goals every cycle with a lean team |
Channel | Why it works |
|---|---|
LinkedIn Ads | Laser-target by job title, company size, region (e.g., “Director of Admissions” at schools with 50–500 employees) |
Google Search Ads | Capture demand for keywords like “CRM for admissions,” “enrollment management system,” “higher ed CRM” |
U.S. education teams are losing hours to manual follow-ups, watching leads disappear, and struggling with student no-shows — and they know it’s killing results.
Endless manual processes are eating up your team’s time.
Leads are falling through the cracks.
Students are ghosting you after scheduling.
LeadSquared gives admissions teams the automation they need to:
Reclaim your time. Seal the gaps. End the silence.
→ Book a 15-min demo today


(Understand, where does organic intent for your product begins?)
​
Step 1 → Identify complementary products used by your ICP
Step 2 → Use the selection framework and compare the potential integrations it in a tabular form.
Channel Name | |||
Integration Partner 1 | ​ | ||
Integration Partner 2 | ​ | ||
Integration Partner 3 | ​ |
Step 3 → Collaborate with necessary stakeholders
Step 4 → Map the customer journey
Step 3 → Design the wireframe with the new integration
Step 3 → Run pilot tests before launching
Step 3 → Measure post-integration metrics
​
(For B2B companies, if referral does not make sense you'll take a crack at a partner program for your product)
​
Step 1 → Flesh out the referral/partner program
Step 2 → Draw raw frames on a piece of paper to get the gist.​
Partner Type | Who They Are | Why It Works |
|---|---|---|
EdTech Integration Partners | SIS/LMS vendors (e.g., Ellucian, Populi, Canvas) | Combine forces where CRM + SIS = full solution |
Enrollment Consultants | Independent consultants or firms like Ruffalo Noel Levitz | Trusted by universities to recommend tools |
Marketing Agencies | Agencies serving education institutions | Already managing lead gen and tech strategy |
Associations/Industry Orgs | NACAC, CECU, private education consortiums | Co-sponsor content, referrals, thought leadership |
Tech Stack Resellers (VARs) | Firms implementing CRMs/SaaS for schools | Incentivized to resell LeadSquared |
Partner Tier | Criteria | Commission/Reward | Support Offered |
|---|---|---|---|
Affiliate | Submit qualified lead | 10% of first-year revenue | Co-branded assets |
Referral Partner | Lead + basic context sharing | 15% of first-year revenue | Dedicated partner manager |
Solution Partner | Implements LSQ or bundles with other tools | 20–25% of first-year revenue + renewals | Training, co-marketing, early features |
Phase | Tactics |
|---|---|
Month 1–2 | Build partner kit, sign up beta partners, announce program |
Month 3–6 | Host 1 webinar with each partner type, offer co-branded ebook/case study |
Month 6–12 | Launch certification + tiered commissions, scale 1:1 enablement |
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